FAQ

Are your products really handmade?+

Yes — everything in our shop is made by hand in our workshop in Đà Nẵng, Vietnam. We work with a small team of skilled craftspeople, and no two pieces are exactly alike.

Can I request a custom order?+

Absolutely. We love custom work. Send us a message with your idea — initials, a logo, a specific size or colour — and we'll let you know what's possible and give you a quote.

What leather do you use?+

We use full-grain leather sourced from local Vietnamese suppliers. It's genuine leather that will develop character and patina over time with use.

What are the upcycled products made from?+

Our upcycled line is made from reclaimed feed sacks — sturdy woven fabric bags that would otherwise go to waste. Each piece is unique because no two sacks have the same pattern or wear.

How long does shipping take?+

Standard shipping via Vietnam Post EMS takes approximately 7–14 business days to most countries. DHL Express is available for 3–6 day delivery. Both options include tracking.

Will I have to pay customs fees?+

This depends on your country's import rules. We declare all items honestly on customs forms. For most personal-use purchases under $100–200, fees are rarely charged.